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help desk software

Users & General Settings

 
Users & General Settings
  

Total user management and controls to create your own unique help desk

User management has been made easy with users, groups, and companies. In addition to user mgmt we have countless controls that allow you to tweak your help desk to fit your own customer service & help center needs.

Users

You can create public users and operator users within your help desk software. Each user is capable of having their own tickets and managing what you allow them to manage.

   

User groups

User groups are a away of grouping support operators. You can limit operators to certain departments, restrict what they can do, and more.
   

Companies

Companies allow you to group public users into a single company. You can even have users auto-join companies based on their domain of their email address.
   

Can be used with any language

Easily translate the software to fit your language needs. We have a central language file for the public & admin sections. Have any number of language options.
   

LDAP & external login source options

Connect any number of external login sources into the software in a seamless and efficient manner. You are able to connect to any external sources by using one of our preset login sources or creating your own. Connect to external databases (MySQL, MSSQL, PostgreSQL, Oracle, Etc...), any Active Directory / LDAP source, or literally any other source by using custom login source files.
   

Extensive settings to tweak your help desk software

We realize every company is unique. Your help desk should be able to adapt to your unique culture and work flow. With our extensive array of settings you are able to tweak your help desk software to fit your own companies needs.
   

Reporting Integration & Customization

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