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  • Cronjobs: How To
    I.    The Basics of CronjobsII.   Control Panel Specific InstructionsIII.  Manual SetupIV.  Windows Scheduled Task SetupV.   An Alternative to Cronjob setupVI.  Additional ResourcesThe Basics of Cronjobs A cronjob is a simple server script that allows your server to perform a certain...
    0.00 - 03/11/2015 - Similar Articles
  • How to create a Survey asking Respondents to select Images from Radio Buttons.

    0.00 - 11/04/2010 - Similar Articles
  • Using Troubleshooter
    "Troubleshooter" provides your help desk users with immediate answers to support and troubleshooting questions, by establishing a natural progression or path for users to follow. By providing pre-defined answers to common troubleshooting questions, you can save time and resources. Go to...
    0.00 - 06/09/2010 - Similar Articles

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SupportTrio Downloadable Help Desk (155)

Most Recent Articles

  • Cronjobs: How To
    I.    The Basics of CronjobsII.   Control Panel Specific InstructionsIII.  Manual SetupIV.  Windows Scheduled Task SetupV.   An...
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  • Troubleshooting crons
    Your server's cron settings control a number of important advanced functionalities of 1-2-All which require automatic action. If you are...
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  • Does SupportTrio API support .net technology for using...
    Our API is made to accept form POST and to output either serialized array, XML output, or JSON serialized object. Your application should support...
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  • Creating a new translation / language in SupportTrio 3.x
    Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available....
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  • Upgrading The Software
    Backup your current database and your current software directory Be aware the upgrade can take a while to fully process (depending on your server...
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  • Installing The Software
    Unzip the downloaded ZIP file Upload all the files and folders from the main directory (the hd folder in the zip file) to your web server where you...
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  • Installing SupportTrio on your web server
    First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access to your...
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  • Email Confirmations
    Email Confirmations are sent out as confirmation for posted ticket, tickets updated, tickets assigned, and tickets forwarded notification. Scroll...
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  • Database Backup and Restore
    Database backup is needed in case the updater process fails for some reason at any point. If we have that backup (database dump), we can revert...
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  • How to add a Knowledge Base Article
    To add a Knowledge Base article:  Click "Add" at the riight of your helpdesk Admin area, Select KB article, Choose your Category, Add your title...
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