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Departmental Saved Responses

You can add preset auto-responses for each department. More times than not, you are going to

use Saved Responses when making frequently used statements to a ticket. Scroll down to �Saved

Responses� in the dropdown menu under �Departments� at the top, or, if you are already in �Departments�

then scroll down to �Saved Responses� in the dropdown menu below options. Click �Go�

beside the department you are working on when �Saved Responses� is visible in the dropdown

menu. You can also add closing reasons (ie ticket completely resolved- closed by administrator) to

your tickets for each department.

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