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Installing SupportTrio on your web server

First, ensure that your web server meets all the necessary requirements to run SupportTrio.

Once this is done, you will need:

  • FTP access to your live web directory
  • Your MySQL host name, database name, username, and password
  • Your SupportTrio serial number


Once you have downloaded the SupportTrio .zip file, you will need to unzip it on your local computer. Next, log in to your FTP server and create a directory where you would like your new software to be located. Before uploading, make sure that the FTP program you are using is set to upload in binary mode only. Most FTP clients will try to automatically detect the transfer mode that is need. If you allow this automatic file-detection to occur, your software installation will not work correctly. Once you have configured your FTP client appropriately, upload all of the installation files into the directory you created.

The next step is to set the necessary file permissions. It is recommended that you set all file permissions exactly as described in the Setup.txt file included with your installation files. To set the permissions for a file or directory, simply locate the file in your FTP file browser window and right-click it. Depending on the program you are using, you will see an option called "Set Permissions", "chmod", "Set File Attributes", or something similar. You will probably see something similar to this:

For each file or directory, simply set the numerical value to the one prescribed here. In case your FTP client does not offer you the option to type in the numerical value:

  • To achieve a value of 777, all of the permission boxes should be checked
  • To achieve a value of 755, all of the boxes should be checked except for the "Write" option for "Group" and the "Write" option for "Public" or "Other".

If you are using a Windows server, your permissions will work somewhat differently, and additional steps may be involved. It is highly recommended that you have a qualified Windows server administrator on hand for the SupportTrio installation process if this is the case.


The final step is to run the installer script by accessing it from your web browser, which is in your SupportTrio installation's "admin" folder and is named install.php. Enter your serial number to activate your license and continue with the installation. Under some server configurations, you will be instructed to rename default.engine.inc.php to engine.inc.php and ensure that the permissions are set correctly. Don't panic. Simply follow the directions and reload install.php from your browser.

Next you will be asked to enter your MySQL information. If you do not know this information, or if the information you have is not accepted and you receive a login error, you will need to contact your web host or server admin to obtain the correct MySQL details. If the MySQL details you enter are correct, then you will arrive at a screen informing that you that your software installation is complete! Follow the link to your control panel to start using your new software!

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