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Ticket Priorities

Ticket Priorities are applied to individual tickets, and are used to designate the level of importance.

Go to Administration > Settings > Ticket Priorities.

The default priorities are:

  • High
  • Default
  • Low

You can edit the default priorities, or add new priorities with any name:

You can also add new icons to the images/priority_icons folder of your installation:

This will allow you to choose the icon when adding/editing a priority:

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